FAQ'S
KWI Auction House is an exciting way to get the absolute best deals out there. KWI Auction House offers a thrilling spin on auction shopping with great bonuses and incentives. KWI Auction House software allows an opportunity to bid on auctions and take advantage of getting amazing discounts on merchandise, goods and services.
Where do I start?
In order to begin your noble quest to achieve world penny auction dominance and obtain the most unbelievable deals on brand new, brand name products, you need to register an account and purchase bids, available in the bid package of your choice. It’s easy, all you need to do is pick an auction that features an item you'd like to own and start Bidding!)
How much do bids cost?
We currently offer different bid packages to meet your individual needs. The more you buy the more you save!
How does KWI Auction House work?
KWI Auction House is the number one destination for exciting auction shopping and amazing deals on brand new, brand name products, every day, every hour, and almost every minute! This is how it works:
1. Register. First you must register for an account. Registration is a quick and easy process and registration is always free!
2. Buy Bids. You will use these bids to bid on the exciting items KWI Auction House offers. Bids are always a fixed price per bid.
3. Bid on an Item. Now you will find yourself on the attractive KWI Auction House homepage taking a look at all the products available for your bidding pleasure. Choose a product that you’d like to own and click on it to open up the auction page for that product.
4. Place Bids to Win. On the auction page you will see the bid button, current bid and the countdown timer. If you are the last bidder when the timer reaches zero, YOU WIN! For more information on the bidding process please view the how it works video or continue to read further in the FAQ for the details of the bidding process and countdown timer.
Once you place a bid, three (3) things will happen:
1. The price of the item goes up by a penny (depending on the auction type - will be stated on the auction)
2. If a bid is placed when the timer is below 15 seconds, the clock goes back up to 15 seconds.
3. You are now the highest bidder. If it stays that way once the timer runs out, you win the auction!
I've registered and have not yet received a confirmation email. What should I do?
Depending on the email provider it can take a few minutes longer to receive the welcome email. Please double check the email address you provided us when you registered (located in the My KWI Auction House tab under Modify Profile) to make sure that it is correct. Some email services have a filter; please check your Spam folder as you may have to add our email address to your Safe Sender List.
If you're still having trouble receiving the email or if you'd like to change your email address for your KWI Auction House account please contact customer service for assistance.
What is the Bid Buddy and how does it work?
The Bid Buddy is a useful tool if you are away from your computer, but don't want to miss out on winning an auction. This feature also allows you to keep focused on a specific auction while letting the Bid Buddy take care of other auctions. It's very easy to use and is quite effective to enhance your chances of winning auctions. To utilize the Bid Buddy, look for the Bid Buddy on the auction details page on the right hand side.
Bid Buddy allows you to choose the amount of bids you'd like to place with the Bid Buddy, select the price you would like the Bid Buddy to begin to bid for you. You have two choices, you can have the Bid Buddy engage randomly or you can limit the bids to bids with only 30 seconds or less
Bidding:
How do I purchase bids?
In order to purchase bids, you must first register or be logged in. Once logged in, click on the “Buy Bids” tab, one of the four main tabs at the top of your page. You will be able to choose from one of our Bid Packs. Click the 'Buy Bids' button and proceed to the Secure Checkout area.
Is there a way to see how many bids I've purchased or placed?
You can see a complete history of all your transactions, including the bids you've placed on auctions and the Bid Packs you've purchased, by clicking on Bid History Tab in the My KWI Auction House page. It should also be available on the top right of the page.
Bid Types
1. Purchased Bids: This is the most common type of bid found on the site. This bid type is applied to bids purchased in the form of a bid pack. There are no restrictions on purchased bids as they can be used on any auction available on KWI Auction House.com. Purchased bids expire 60 days after purchase.
2. Free Bids: Free Bids are sold as auctions and given when you refer a friend. Free bids expire 60 after they post to your account.
3. Promo Bids: Promo bids work exactly like Regular bids and are offered at a promotional level. The only difference is that these bids expire after a specific, pre-defined period of time according to the terms and conditions stated on our website and will always be applied prior to any Purchased Bids.
When bidding on KWI Auction House.com, all members are subject to KWI Auction House's Terms & Conditions.
Can I see who else is bidding on an auction?
When viewing the auction details page of an item, you will be able to view the last ten bids that were placed, including the usernames of the members placing them. You will also be able to see what type of bid was used i.e. a Single bid or Bid Buddy bid.
If I placed a bid, why am I not the highest bidder?
Depending on the type of auction you are bidding on, some may be moving more quickly than others. If you placed a bid and are no longer the highest bidder, chances are it is because someone else has placed a bid a fraction of a second after yours and, therefore, has become the new highest bidder. One way to verify is to look at the Bidding History on the right hand side of the page. There you will be able to view the last twelve bids that were placed, including the usernames of the members placing them. You will also be able to see what type of bid it was, Single bid or Bid Buddy bid.
Auctions:
I’ve won, now what?
Congratulations on winning an auction!
You will be receiving an email with a link to pay for your winning auction. If you don’t get this email within the first few minutes of winning please check your spam box. If you cannot find the email, don’t worry; you can also pay for your won auctions from the “My Wins” tab on the My KWI Auction House page.
Please make sure to claim your item within 10 days of winning the auction. Should you fail to or decide not to claim your item, for whatever reason, within 10 days of winning the auction your auction win will automatically expire.
Auction Types
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Penny Auction: The name speaks for itself. During a penny auction, every time a bid is placed, the current price of the item goes up by one penny ($0.01). To give each bidder an equal opportunity of winning, every time a bid is placed when the timer is below 15 seconds, the clock goes back up to 15 seconds. When the timer reaches 0 the highest bidder WINS!
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Nail Biter Auction: This auction will keep you on the edge of your seat. During a Nail Bitter auction, you won't be allowed to use the ABC’s™ function. The only way to win is to place one bid at a time manually and keep watching the auction.
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Beginner Auction: Beginner auctions are for users who have not yet won any auctions. As soon as you win your first auction, you will no longer be eligible to participate in or place any bids in a Beginner Auction.
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Free To Bid Auction: Free To Bid Auctions work similar to a regular Penny Auction. However, as the name suggests, no bids are taken out of your account
I have a Promo code, how do I use it?
KWI Auction House advertises on TV, radio, online, in print and in other various formats. In each there is a Promo code associated with the ad. If you did not receive a Promo code, please contact our Customer Service Team and we'll be happy to take care of you. When registering, you will notice a field to enter and validate your bonus code, located right in the middle of the page. Enter your code in this field and your bonus bids or auction discount will automatically be dropped into your account, as soon as your registration is complete. If you still require additional assistance, or if you experience an issue with your bonus code, contact our Customer Service Team and we'll be glad to help you.
Retail Price vs. Auction Price?
The Auction Price is the price of the item right now based on the number of bids that have been placed on that item. The Retail Value is the manufacturer's suggested retail price. Your savings is the difference between those prices and the value of the bids you have. You will see all of these calculated savings in real time!
Shipment & Returns Item Substitution Policy
Although rare, some auctions can go on for an extended period of time and during that time, our suppliers might discontinue the item in auction or it may not be available in your area. Rest assured that should you be the winner of this auction, you will be notified of any changes and KWI Auction House will replace the item for one with equal or greater features. If this is not acceptable to you, we will refund you the final auction end price. Please contact our Customer Service Team and we will take care of you. Our priority at KWI Auction House is your continued satisfaction.
What are the shipping costs?
All of our shipping costs appear at the bottom of each Auction Details page and are for delivery within the continental United States. Some shipping conditions and/or additional costs may apply if the delivery address is located in rural routes within the continental United States or if you are shipping items to Alaska and/or Hawaii.
Where does KWI Auction House ship to?
Currently KWI Auction House only ships within the United States.
How do I track my item?
You will receive an email when your item has shipped; this email will contain the tracking information. Remember due to filters the shipping confirmation email may appear in your “Junk” or “Spam” folder. (Though rare, some items do not have tracking information)
Are there warranties on the items being auctioned?
Most of the items being auctioned at KWI Auction House are brand new and come with a standard manufacturer's warranty. Some items not under warranty include special events, memorabilia, vacation packages, Bid Packs, gift cards, jewelry and other unique items.
If I've received defective goods, what should I do?
KWI Auction House is happy to help. Occasionally, a shipping mishap could lead to a damaged item. Contact our Customer Service Team right away and cite your username, tracking number and any other information relevant to your item. They will give you the exact instructions based on the item you have won. This must be done within 24 hours of delivery.
Am I able to return an item that I won?
If you have an item that you have won and would like to return please contact our Customer Service Team for further instructions. Please note that upon returning the item, we offer a refund for the final Auction price of the won item as well as the original shipping costs. The cost of any bids spent on the auction as well as return shipping costs are non-refundable. All items must be in its original unopened packaging.
Please see our terms of service for more information
Am I able to return purchased bids?
All bid packages purchased at KWI Auction House are non-refundable. See terms of servicefor more details.
My Account Where can I view / change my personal information?
In order to perform any of the actions listed below, you will first need to be logged in to your account.
The first thing you'll need to do is login to your account. You'll then notice that everything pertaining to your account is conveniently located on one page for easy access. Click on the My KWI Auction House tab at the top of the page then click on the Manage Profile tab.
How can I subscribe to the KWI Auction House newsletter?
In order to perform any of the actions listed below, you will first need to be logged in to your account.
From the My Account page -> Profile -> Newsletter . You will be prompted to enter the email address where you would like to receive our Newsletter. Please make sure to click on the confirmation link sent to your email address to complete your subscription.
Can I add or change my address?
You can change your address only when you buy bids or pay for a winning auction.
Where can I see how many bids I have left?
You can see how many bids you have left by looking at the top right hand corner of the page when you are logged into your KWI Auction House account.
Where can I view the auctions I won?
In order to perform any of the actions listed below, you will first need to be logged in to your account.
From the My KWI Auction House page you can click on the “My Wins” tab, where you'll be able to view a complete list of the auctions you won and pay for them.
Security and Payment methods
What security do you provide for payment?
At KWI Auction House, we value your security and privacy and continue to take the necessary measures to ensure your protection. When processing payments as well as other functions that include your personal information, we use high-security encryption as well as extensive security features to ensure that you can conduct your transactions in a safe, secure and private online environment.
What methods of payment are accepted?
PayPal & All Major Credit Cards
How much time do I have to claim & pay for an item I won?
You must pay for your item within ten (10) days of winning the auction.
· Miscellaneous
Your privacy is important to us.
Please see our Privacy Policy.
What happens if the site is down for maintenance?
Please see Terms of Service.
I placed a bid that hasn't registered. What does this mean?
Inherent latencies in the communication between your computer and our servers exist for multiple reasons, including the speed of your internet connection. Bid and/or timer inconsistencies although rare, can occur. KWI Auction House does not recommend placing your bid with only 1 second remaining on the timer, as it may not have time to register to our servers before the auction has ended. For further details please see our Terms of Service.
How Do I Invite A Friend?
If you love KWI Auction House, you will want to share it with all your friends. If you share it with all your friends and they love it too, you can get 100 Free Bids. All you need to do is send them a Refer A Friend Email, they will need to register and buy a bid package, and you will get your free bids.
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